Salon Policy

Cancelation, Rescheduling or Late Policy

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Same-day cancellations, rescheduling, or no-shows will be charged 50% of the scheduled service. If you are more than 10 minutes late, your appointment will be automatically canceled, and applicable fees will apply. Deposits, vouchers, or credits will not be refunded. No exceptions will be made for any reason. To cancel or reschedule, please call or txt (773)-600-2320

Cancelation Fee, Rescheduling Fee or Late Fee

Same-day cancellations, rescheduling, or no-shows will be charged 50% of the scheduled service, and any deposit will be forfeited. Appointments will be automatically canceled if you are more than 10 minutes late.

Non Refundable Deposit Policy

A non refundable deposit is required to book any service. Once a deposit is made to reserve an appointment it will not be refunded. If you cancel or reschedule your appointment at anytime the deposit will not be refunded, transferred, applied, or credited to your new appointment or reschedule. No exceptions of any kind for any reason.

Guarantee Policy

All services done by Salon Zoey have a 5 day guarantee policy. You must contact Salon Zoey with in 5 days from the first day of getting your service if any problems regarding your initial appointment should occur. After 5 days the guarantee is void.

Texture Services Policy

All texture services — including Keratin Complex, Brazilian Blowout, QiQi Semi-Permanent Straightening, and iStraight — must be maintained at home using the corresponding brand’s shampoo and conditioner. Use of any non-brand products will void the guarantee, longevity, and results of the treatment.

Discount Policy

No double discounts. No exceptions of any kind for any reason.

Voucher Policy

All vouchers must book online.

Cancel Memberships

Cancel Membership:

To cancel your membership, please email salonzoey@gmail.com at least 32 days before your next billing date to avoid being charged for the upcoming cycle. Subject line: Membership Cancellation. Once we receive your email, you will receive a confirmation of cancellation.
Please note that cancellations submitted after the 32-day window may not take effect until the following billing cycle.